General terms & conditions

ALL SALE ITEMS ARE FINAL SALE

Payment will be due before any orders are shipped.  We will accept payment through Visa, or Mastercard, which is through our secure online payment system.

Return Authorizations: All returns require an RA number to be issued prior to shipping any items back to us. Customer is responsible for shipping items they wish to return with the RA number via a traceable method, at their own cost, within 7 business of the RA being issued.  For the customers protection we recommend that the return shipment be insured.  Tri It Webstore is not responsible for damaged or lost returned shipments.

Product Images: Every effort has been made to ensure product images accurately reflect the products for sale, however in few instances it may be possible that images on our Online Store will differ from the actual products.  Please refer to our return policy if you are not happy with the product that was sent to you.

Damaged Shipments: We will make every effort to package our orders securely to avoid any damage during shipping, however, packages do sometimes arrive damaged at the destination.  If the package does appear to be damaged when it is being delivered to your door, please ask the driver to wait while you inspect the products inside for damage.  If the package is damaged, you can refuse it, and have the package returned to us.  In the situation that a package has been refused, it would be appreciated if we could be made aware via email that the package is being returned to us.  If you find any damage to products that have been sent, we will work quickly to get a replacement to you, and to contact the carrier regarding the damage.  

Incorrect Shipments:  We have procedures to ensure that each order that is sent out is correct every time.  If an order is incorrect please contact us, and we will work quickly to correct the error.